Higher Administration: Workflow and ICT

One question that seems to be giving candidates a problem is the one about the impact ICT has on workflow in an organisation.

Workflow is the way information is recived, processed and delivered by an organisation.

Input, Process and Output

INPUT
email can be used to recieve information from customers instantly. This can also come from internal or external sources.

Data capture forms can also be used to collect information from external sources.

Online registration/order forms can collect information from customers, such as orders, quantity, products bought and the customer's contact/delivery details

PROCESS
Spreadsheets, Word Processing and Databses packages are used to process information.

Spreadsheets can be used to calculate and create charts;

Word Processing can be used to create letters, memos and reports;

Databases can be used to create customer and/or employee records.

OUTPUT
For effective and efficient communication, transmission and presentation of information, PowerPoint, the Internet, e-Diaries can be used.