A group of 6–12 people who meet to identify quality problems, consider solutions and recommend suitable outcomes to management.
Members are drawn from the factory floor but include engineers, quality inspectors and salesmen to offer different viewpoints. (Managers may or may not be included.)
Why use quality circles?
• No-one knows production problems better than the workers.
• Workers appreciate the chance to display their knowledge and skill.
No comments:
Post a Comment