I always remember the “Golden Smile” which I think was from Abbey National… but this article goes into a bit more detail into how you get that most difficult of jobs: The Mystery Shopper.
http://www.theguardian.com/money/2014/mar/11/secrets-mystery-shopper
It is a bit like Undercover Boss in a way. People are paid to be fake customers who all the time are measuring and judging employee performance. After all, customer satisfaction is paramount these days.
No comments:
Post a Comment