Poor Customer Service

I was looking for examples of poor customer service to share with pupils and found this article today.

 

http://www.moneywise.co.uk/news/2014-01-10/yodel-and-hermes-named-uks-worst-parcel-delivery-firms

 

Also, pupils can read the reviews that real customers have left on My Hermes in particular. It makes for grim reading.

 

http://www.trustpilot.co.uk/review/www.myhermes.co.uk

 

I do wonder why they keep performing so badly and still keep going. They may be cheap but by all accounts certainly not cheerful, and when it comes to delivery services being on time and in one piece is invaluable.