Mr Marcus McGowan MSc PgDip BA (Hons)

This Business Education Learning Blog is aimed primarily at Higher Business Management students/teachers and ICT students/teachers.

The aim of this blog is to provide you with interesting articles, news, trivia as well as resources or links to materials which will help in your course of study.

I am a Teacher of Business Education and I have written for Education Scotland and BBC Bitesize.

If you'd like to contact me please click on the link to: email me

Friday, 2 October 2009

Higher Administration: Workflow and ICT

One question that seems to be giving candidates a problem is the one about the impact ICT has on workflow in an organisation.

Workflow is the way information is recived, processed and delivered by an organisation.

Input, Process and Output

INPUT
email can be used to recieve information from customers instantly. This can also come from internal or external sources.

Data capture forms can also be used to collect information from external sources.

Online registration/order forms can collect information from customers, such as orders, quantity, products bought and the customer's contact/delivery details

PROCESS
Spreadsheets, Word Processing and Databses packages are used to process information.

Spreadsheets can be used to calculate and create charts;

Word Processing can be used to create letters, memos and reports;

Databases can be used to create customer and/or employee records.

OUTPUT
For effective and efficient communication, transmission and presentation of information, PowerPoint, the Internet, e-Diaries can be used.

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